Reactive behaviour ingrained within organisations and the problems it can lead to is a recurring theme in our work. We’ve seen a number of instances where troubled projects are held together by a few heroic workers who use their experience and know-how to fashion workaround solutions, much to the relief and gratitude of their flummoxed colleagues. They save the day. Then do it again the day after that, and soon it becomes the norm.
This approach can be very wasteful but there may be vested interests in maintaining the status quo. Averting regular crises gives the rescuer a sense of recognition and security, as they showcase their talents and demonstrate how essential they are to the team’s success. This is their exclusive comfort zone; the rest of the team prefer to stay in their own ones away from the drama, relieved that someone else is dealing with the mess again.
Neither party has the time or inclination to tackle the root causes, even though the results might benefit everyone.
Can talents be put to better use preventing crises from happening in the first place? What would it take to let go of habitual roles and embrace the possibilities of new ones, to break the comfort zone conspiracy and work more proactively as a team?