We must capture their hearts and minds!
This is a picture of an exchange we heard a few years ago in a client session. It’s so rich we just had to make a picture out of it. It is can be easy for leaders to lose touch with the cares and concerns of the people that work for them. By not connecting with what matters to their people, they lose the sense of reality about what’s going on in the wider organisation.
In this picture, the leadership team, excited and motivated by their charts and strategic concerns in the comfort of the well-lit office contrast starkly with the demoralised employee dragging himself to work through the rain and cold.
This picture reminds us that the jargon of leadership, if used in the wrong context, can widen any gulf between leadership and the rest of the organisation.